Return & exchange policy

Products purchased on the Website may be returned to Cartier within 14 days from the day you received your products.

To make the return process easier for you, please contact Client Relations Centre at +852 8105 5008 to arrange a free return pickup by our logistics partner.

You can also visit Cartier Boutiques in Hong Kong to return your product for exchange or boutique merchandise credit. Please note than no refunds will be issued through Cartier Boutiques.

Creations that have been engraved or modified may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Cartier Client Services.

Assistance

Do you have a question or need advice? Cartier Ambassadors are here to help - do not hesitate to contact us on